Outlook not updating after mailbox move

I was working on a Exchange 2013 migration (from Exchange 2007), and we was moving mailboxes.

All services worked, but we suddenly got some feedback that some Outlook 2013 clients was not able to reconfigure to new Exchange servers. When checking Outlook Connection Status, SMTP Address only shows “SMTP:” 2.

Another useful maintenance step is to periodically archive your Outlook folders.

Can anyone offer any insight on why this might be and/or how to get around it?

I am using Outlook 2013, Exchange 2010, and archiving locally to a file on the user's machine.

https://services.dartmouth.edu/TDClient/KB/Article Det?

Are you getting weekly or even daily messages from your system administrator saying you need to reduce the Microsoft Outlook mailbox size?

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Just as with the Personal Folders file, your archived items are not accessible remotely; the file should be backed up on a regular basis.

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