Outlook 2016 offline address book not updating cached mode

In this guide, the relevant timings are explained and instructions are given in how you can directly force an update and resync, which can be very handy when troubleshooting or when you work in an Exchange environment which sees a lot of user mailbox mutations.

This means that in the worst possible scenario, an update to the Address Book won’t become available to the user until 48 hours after the change.

This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.

Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.

OAB Update schedule To change the OAB Update Schedule via the Exchange Management Console: Organization Configuration-Rather than changing the default schedule, you can also force an update and redistribution of the Offline Address Book.This allows you to abort the update process when you are for instance on a slow or expensive connection.Key: Note: As Outlook 2010 an Outlook 2013 can connect to multiple Exchange servers in a single mail profile, there is an additional “Offline Address Books” subdirectory which contains folders with GUID references which contain the actual oab-files.Key: All Users or any other object type such as All Contacts, All Groups or All Rooms.Full OAB download threshold To modify the threshold at which Outlook will download the full OAB rather than the incremental update, you can set the following Registry value Key: As the value, set at which relative size a full OAB download should take place rather than an incremental update.

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