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So the next time you feel questioned, go back to the original statement and think about the four facets. Focus on the actual facts of the message and use questions to clarify whether you understood what the other person was trying to tell you.
For some more information on the theory and some examples watch this 3-minute video: .
The underlying emphasis of both the sender and the receiver on the four facets can create a barrier to healthy communication.
Encoding refers to the sender transforming thoughts into communicable messages.
Think about it: which one is your best developed “ear”?
For instance, do you tend to hear an appeal in every sentence?
The receiver interprets what they receive as the message—both verbal and nonverbal parts.
Although this seems simple in theory, as you can imagine a lot happens in between and no message is ever decoded without bias.